Privacy Policy

DRIVER & BUTLER (D&B) attaches the highest importance to the protection of your personal data and your privacy. This policy is designed to inform you, in a transparent manner, about how we collect, use, and store your personal information, in strict compliance with the General Data Protection Regulation (GDPR) and the French Data Protection Act. The data controller is reachable at contact@driverandbutler.com for any inquiry regarding your personal files.

• Identity & Profile: Full legal name, title, and for professional Drivers, a copy of the professional licence and valid identification.
• Contact Information: Valid email address, mobile phone number for real-time coordination, and billing address.
• Transactional Data: History of bookings, routes taken, and payment metadata processed via Stripe. No full card numbers are stored on our servers.
• Geolocation: Real-time location of the Driver and Customer during the active duration of the trip only.
• Technical Logs: IP addresses, browser specifications, and device identifiers used to access our platforms.

• Contractual Necessity: To fulfil the booking agreement and ensure the chauffeur arrives at the correct location and time.
• Legal Obligation: To meet VTC regulations, mandatory accounting practices, and tax reporting requirements.
• Legitimate Interest: To prevent fraud, ensure security of partners and clients, and improve our service.
• Consent: For specific marketing communications such as our newsletter — withdrawable at any time.

Active accounts are maintained for the duration of the commercial relationship. If an account remains inactive for 24 months, all personal data is purged or anonymised. Financial and billing records are archived for a mandatory period of 10 years as required by French commercial law. Identity documents used for Driver verification are deleted immediately once the profile is validated.

• Chauffeurs & Butlers: Only the name and pick-up location required to execute the mission.
• Technical Partners: Stripe for payment processing, and our cloud hosting providers within the EU.
• Judicial Authorities: Only upon formal and legal request by authorised police or administrative services.

You hold comprehensive rights over your information: access to your personal files, rectification of any error, erasure (right to be forgotten), and portability to move your data to another service provider. To exercise any of these rights, send your request with proof of identity to contact@driverandbutler.com. Our team will respond within 30 days.

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Data Protection Officer: Samuel Rieux — DPO-42201
Email: contact@driverandbutler.com
Address: ODYSSEO & ATOPUS SAS, Nantes, Loire-Atlantique, France