“The publisher”: DRIVER & BUTLER (D&B) is a property and registered trademark of the company CLICK2GOSOLUTIONS (C2GS).
“Parties”: refers indifferently to third parties Visitor, End Customer, Driver or Operator, natural or legal persons, users of the Platform.
“Platform”: refers to the entire IT device, Website or Application, allowing the execution of a Service.
“Website”: Website available at http://www.driverandbutler.com
“Application”: refers to all executables available on Google Play, Apple Store and in general all sources owned by the “publisher” in an IT environment requiring a download action of these on the part of the End Customer.
“End Customer”: refers to a natural or legal person who uses the publisher’s Application(s) through the platform. The End Customer is considered the passenger.
“Driver”: refers to a natural or legal person providing support to passengers in execution of an order form issued by the platform. He must have at the time of said execution all the legal authorizations that are sufficient and necessary to perform the Service.
“Operator”: refers to a natural or legal person ensuring direct or indirect order taking for Customers via the Platform.
“Visitor”: Internet user who downloads the Application and does not create a final Customer account.
“Service”: refers to a Service or a set of Services made available by the platform. The Service can be global, sequenced or optional.
“Service”: refers to the component of a Service provided via the Platform.
The legislator has defined a set of legal texts in order to regulate the profession of Transport Vehicle Driver with Chauffeur (VTC).
DRIVER & BUTLER (D&B) is a platform for connecting these professionals (Drivers) with passengers (End customers).
DRIVER & BUTLER (D&B) requires and verifies that these professionals comply with the reference texts of the profession.
DRIVER & BUTLER (D&B) disclaims all liability if one of these Drivers, including their vehicle, does not comply with the following texts:
The DRIVER & BUTLER (D&B) General Conditions of Use and Sale define the terms of execution of the relationship between the Parties and DRIVER & BUTLER (D&B).
DRIVER & BUTLER (D&B) is a brand owned by the company CLICK2GOSOLUTIONS. The General Conditions of use and sale come into force as soon as they are posted online and apply to the Parties.
These are “versionable” and their update date is available at the end of this document.
Putting online means immediate availability on the website of the publisher, the brand, Google Play or the Apple Store.
The General Conditions of use and sale may be adapted, modified or revised at any time.
Only the latest version of the General Conditions of Use and Sale prevails. Generally speaking, DRIVER & BUTLER (D&B) acts as a simple intermediary between the Parties in accordance with the provisions of Article L. 3122-1 of Law No. 2014-1104 of October 1, 2014.
The Parties must ensure the compatibility of their computer hardware and software installed to access the Site and the Application.
The Site is accessible at the address https://www.driverandbutler.com
The Application is available in two (2) versions: End Customer and Driver. The Application is available on the Apple Store and Google Play download platforms.
The Parties undertake to read and respect the general conditions of use of the download platforms.
DRIVER & BUTLER (D&B) regularly provides major and minor updates to its Applications.
It is recommended to carry out version checks of the Applications in order to run the Services correctly.
The Services are accessible to the parties 24 hours a day, 7 days a week except in cases of force majeure, events beyond the control of DRIVER & BUTLER (D&B) and possible breakdowns.
In order to ensure the technical maintenance of the Site and/or the Application, DRIVER & BUTLER (D&B) may occasionally interrupt access to them.
As far as possible, DRIVER & BUTLER (D&B) informs the Visitor, the End Customer or the Operator in advance of any interruption of the Services.
In the event of a malfunction of the Platform, the Parties may not claim any compensatory indemnity.
DRIVER & BUTLER (D&B) acts with an obligation of means.
Registration is only authorized for natural persons over 18 years of age with the capacity to perform legal acts.
However, legal guardians of minor natural persons may proceed with their registration without DRIVER & BUTLER ( D&B) be held responsible for their access to the Service.
The registration of a legal entity must only be undertaken by a natural person authorized to represent it, who must be named.
Access to the Services is reserved for the Visitor who creates an End Customer account.
To create their End Customer account, the Visitor must provide essential information: nickname, last name, first name, or company name, mobile phone number, email, a validation code received by SMS, a password and their means of payment.
The End Customer’s account is personal. There can only be one account per End Customer.
The processing of personal data held by DRIVER & BUTLER (D&B) is governed by the Legal Notices available on the Website.
The End Customer also undertakes to provide accurate, complete and up-to-date information and not to usurp the identity or status of third parties.
Failing this, he will be solely responsible for the consequences that may result from the provision of misleading, invalid or erroneous information to DRIVER & BUTLER (D&B), another End Customer or to a Driver. DRIVER & BUTLER (D&B) has no obligation to verify the reality of the identity of the End Customer and does not have the technical and/or legal means allowing it to do so. The End Customer undertakes to regularly check the contact details he provides to DRIVER & BUTLER (D&B) and not to allow any other natural or legal person access under his identity or user name.
However, in the event of doubt as to the reality of the information disclosed by the End Customer or in the event of denunciation by a third party, a Visitor, another End Customer or a Driver suggesting the existence of identity theft or existence of fictitious information provided by the End Customer, DRIVER & BUTLER (D&B) reserves the right:
For the Driver, the access account to the Platform is operated directly by DRIVER & BUTLER (D&B) by appointment.
Use of the Application and/or Site is free of charge.
The cost of telephone communications and Internet access is borne exclusively by the Visitor or End Customer.
Payment for the Service, once it has been completed, is made directly on the Application for immediate departure and simple reservation.
Payment is made by valid credit card. DRIVER & BUTLER (D&B) systematically checks the validity of the credit card used by the end customer.
The payment of the subscription and the provision of chauffeur-driven vehicles are the subject of an express agreement between DRIVER & BUTLER (D&B) and the end customer.
The amount of the Service is payable in advance and within 24H00 prior to the Service.
Rates are available directly on the DRIVER & BUTLER (D&B) Application and/or website. They are subject to change without notice.
An order can be modified within 5 minutes following its validation on the Application for immediate departure.
For a reservation, a subscription or the provision of a vehicle with a driver, the order can be modified within 12 hours preceding its execution. No refund will be given.
Cancellation fees by the customer for immediate departure: 6.00 euros including tax.
The absence of the End Customer within 5 minutes at the departure address and at the estimated time of arrival by the Application is grounds for cancellation by the Driver. Absence of the passenger: billing for the journey.
For the provision of vehicles with Drivers, the end Customer may cancel the Service within 12:00 p.m. preceding this.
After this period, a lump sum of 120.00 euros including tax per tranche of 500.00 euros including tax of the total amount of the Service will be invoiced to the end Customer.
The absence of the End Customer within 15 minutes at the departure address and at the estimated time of arrival by the Application is grounds for cancellation by the Driver.
As a courtesy agreement, the Driver contacts the End Customer upon arrival at the departure address.
The Application offers the end Customer an itinerary for information only.
The Driver will choose, in agreement with the End Customer, the route he considers to be the most appropriate.
Unless otherwise indicated by the End Customer at the start of the Service, it will be considered that the End Customer has accepted the itinerary.
During the trip, the End Customer may ask the Driver to modify the initial route.
The Driver reserves the right to refuse this modification and/or additional stops during the Service.
If the Driver accepts the modification of the route, additional invoicing will be due by the End Customer.
The End Customer will pay the additional invoicing directly and exclusively to DRIVER & BUTLER (D&B).
Additional charges apply when the Service exceeds the time stipulated when booking.
Approval of overtime is not guaranteed and depends on the availability of the Driver team.
The Driver drops off the End Customer at the arrival address.
In the event that the End Customer’s drop-off location is located in a pedestrian zone or in an area prohibited from traffic, the Driver will drop off the End Customer at the nearest and most appropriate drop-off point.
The total weight of luggage is limited to what is compatible with the Vehicle used, within the limits of accessible space.
DRIVER & BUTLER (D&B) will not be held responsible for any loss or theft of luggage during or after the performance of the Service.
The personal effects of the End Customer are under his sole responsibility. DRIVER & BUTLER (D&B) will not be held responsible for any loss or damage to these effects.
The maximum number of passengers in the Vehicle (including the Driver) must not exceed the maximum number of passengers mentioned in the technical specifications of the Vehicle as well as in the Customer’s order as part of the provision of a vehicle with Driver.
The Driver reserves the right to refuse a passenger exceeding these limits.
The Driver reserves the right to refuse animals.
The General Conditions of use and sale are concluded for an indefinite period and can be terminated at any time by the End Customer, without particular reason: following cases:
DRIVER & BUTLER (D&B) will delete the account of the End Customer who requests it provided that no other operation is in progress.
Any termination will take effect within 15 clear days following the date on which the notification was sent.
DRIVER & BUTLER (D&B) reserves the right to temporarily or permanently deactivate the registration of an End Customer, to terminate it and to stop providing its Services in the following cases:
The General Conditions of use and sale are subject to French law.
Any dispute or dispute relating to the validity, interpretation or execution of the General Conditions of Use and Sale must first be settled amicably between the Parties and DRIVER & BUTLER (D&B).The competent courts are those of the city of Nantes.
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