FAQs

Driver & Butler offers premium driver services from point A to point B, including race, day trips and speed trips tailored to your preferences.

• A race is a direct journey from point A to point B without stops.
• A day trip is a full-day excursion, departing in the morning and returning in the evening, with several stops along the way depending on the itinerary. It can be a one-way trip from A to B or a round trip starting and ending at point A.
• A speed trip is a blend of a race and a day trip. It involves traveling from A to B with 2 to 3 stops of 45 to 60 minutes each along the route.

You can book a Tour through our website or a race through the dispatch, or in the event of difficulties by contacting our customer support team directly via email.

We primarily serve major cities and popular destinations as Nantes, Bordeaux, Brest, Quimper, Rennes, Biarritz, La Rochelle… Check our website or contact us via email for specific locations.

We offer a range of luxury vehicles, including sedans, MPVs, VANs to suit different needs and preferences.

Yes, all our drivers are professionally trained, licensed, and experienced to ensure a safe and comfortable journey.

Absolutely! We collaborate with companies, festivals, and other special events by offering customized services to make your occasion memorable.

You can cancel for free up to 6 hours before the departure of your race, except for tours. For tours, cancellation fees will apply.

For a race:

• Up to 6 hours before departure, we credit your client account with the full fare amount; 
• After 6 hours before departure, no refunds are possible.

For a tour:

• Before 48 hours before departure : cancellation fees are 15%;
• Between 48 hours and 24 hours  : cancellation fees are 50%;
• Less than 24 hours before the driver’s scheduled arrival : no refund is possible.

You can reach our customer support team via email, or through the contact form for any general inquiries. For technical issues, please use the technical contact form.

We frequently offer special deals and discounts. Visit our website or subscribe to our newsletter for the latest offers.

Yes, we offer bespoke day trips or speed trips tailored to your interests and preferences. Contact us via email first to discuss your ideal itinerary.

We only accept credit cards payement with stripe.

Yes, baby and child seats are available upon request. Please let us know your needs, specifying the size of the baby or child when booking. So that we can provide the appropriate seats and ensure you have a comfortable and pleasant journey.

Yes, we accept wheelchairs and pets preferably in a bag, crate, carrier, or transport basket. Please let us know your needs when booking so that we can ensure the appropriate vehicle for your requirements and provide you with a comfortable and pleasant journey.

To modify  or cancel your reservation, go to your account and check your reservation. Contact our customer support team if you are unable to modify or cancel your order. Please note that changes or cancellations are subject to availability and may incur additional charges.