To ensure a reliable and stress-free experience, we have implemented a rigorous booking process that covers every step, from real-time tracking to pick-up.
Our goal: to ensure a timely, secure, and surprise-free journey, even in case of unexpected events.
Our 4-step process:
- Booking Confirmation
As soon as you book, our system verifies compatibility with our available drivers. This step ensures smooth pick-up and tracking of your request until confirmation. Real-Time Flight and Train Tracking
Thanks to platforms like Flightradar24 and Carto.Tchoo, we monitor the arrival of your plane or train in real-time, allowing us to provide timely pick-up even in case of delays. Our drivers receive live updates, saving you any concerns.Delay Management
In case of delays, even up to 3 hours, we adapt to ensure continuity of your journey. Instead of canceling, we are committed to finding a solution that preserves service quality.Quality Assurance and Service Continuity
If a driver becomes unavailable, we quickly find a qualified replacement. We are committed to not canceling any trip, ensuring systematic pick-up and optimal service quality.
At DRIVER & BUTLER, your experience is our priority: every detail of our process is designed to ensure a comfortable, reliable, and stress-free journey. No matter the unforeseen events, we are here to find solutions tailored to your needs.
