Driver & Butler : Définitions
"The publisher": DRIVER & BUTLER (D&B) is a property and registered trademark under INPI number 4615754 TN-2026-00481. "Parties": refers indifferently to third parties Visitor, End Customer, Driver or Operator, natural or legal persons, users of the Platform.
"Platform": refers to the entire IT device, Website or Application, allowing the execution of a Service.
"Website": Website available at http://www.driverandbutler.com
"Application": refers to all executables available on Google Play, Apple Store and in general all sources owned by the "publisher" in an IT environment requiring a download action of these on the part of the End Customer.
"End Customer": refers to a natural or legal person who uses the publisher's Application(s) through the platform. The End Customer is considered the passenger.
"Driver": refers to a natural or legal person providing support to passengers in execution of an order form issued by the platform. He must have at the time of said execution all the legal authorizations that are sufficient and necessary to perform the Service.
"Operator": refers to a natural or legal person ensuring direct or indirect order taking for Customers via the Platform.
"Visitor": Internet user who downloads the Application and does not create a final Customer account.
"Service": refers to a Service or a set of Services made available by the platform. The Service can be global, sequenced or optional.
"Service": refers to the component of a Service provided via the Platform.
Reference texts
The legislator has defined a set of legal texts in order to regulate the profession of Transport Vehicle Driver with Chauffeur (VTC). DRIVER & BUTLER (D&B) is a platform for connecting these professionals (Drivers) with passengers (End customers). DRIVER & BUTLER (D&B) requires and verifies that these professionals comply with the reference texts of the profession. DRIVER & BUTLER (D&B) disclaims all liability if one of these Drivers, including their vehicle, does not comply with the following texts:
Transport Code: articles L3120-1 to L3120-5
Transport Code: articles L3122-1 to L3122-9
Transport Code: articles R3120-1 to R3120-11
Transport Code: articles R3122-1 to R3122-15
Preambule
The DRIVER & BUTLER (D&B) General Conditions of Use and Sale define the terms of execution of the relationship between the Parties and DRIVER & BUTLER (D&B). DRIVER & BUTLER (D&B) is a brand owned by the company Driver & Butler. The General Conditions of use and sale come into force as soon as they are posted online and apply to the Parties. These are "versionable" and their update date is available at the end of this document. Only the latest version of the General Conditions of Use and Sale prevails. Generally speaking, DRIVER & BUTLER (D&B) acts as a simple intermediary between the Parties in accordance with the provisions of Article L. 3122-1 of Law No. 2014-1104 of October 1, 2014.
- •Article 1 – Identity of the PublisherThe trademark DRIVER & BUTLER (D&B) is operated by the companies ODYSSEO SAS and ATOPUS SAS.
- •Article 2 – Definitions of PartiesThese GTC identify the following parties: the Publisher (D&B), the Visitor, the End Customer (passenger/legal person), the Driver (independent partner), and the Operator (order taking entity).
- •Article 3 – The Platform InfrastructureThe platform refers to the software suite (website and application) provided by D&B to facilitate the booking and monitoring of transport missions.
- •Article 4 – Legal Compliance and Reference TextsAll services are executed in strict compliance with the French Transport Code (VTC regulations).
- •Article 5 – Price, Billing and Payment SecurityD&B utilizes the STRIPE gateway for all financial transactions, ensuring high-level PCI-DSS security.
- •Article 6 – Fixed Pricing and Additional FeesPricing is transparent and fixed upon confirmation. Additional charges may apply for tolls, extra waiting time, or unscheduled stops.
- •Article 7 – Cancellation Policy (Immediate Departure)A fixed cancellation fee of 24.50€ will be applied if the mission has already been accepted by a Chauffeur.
- •Article 8 – Cancellation Policy (Scheduled Reservations)Cancellations less than 24 hours before the mission result in partial penalties. Less than 12 hours: 100% fare charge.
- •Article 9 – No-Show PolicyIf the End Customer fails to appear within 15 minutes of the scheduled time, the mission is considered a "No-Show" and the full fare is charged.
- •Article 10 – Quality and Professional StandardsDriver partners must adhere to the D&B Quality Charter, including business attire, vehicle cleanliness, and professional conduct. Vehicles must be less than 6 years old.
- •Article 11 – Chauffeur's Right of RefusalThe Chauffeur reserves the right to refuse transport for safety reasons. The fare remains due in these cases.
- •Article 12 – Onboard Conduct and RegulationsSmoking, vaping, and the consumption of food are prohibited inside the vehicle unless agreed upon with the driver.
- •Article 13 – Exemption from Right of WithdrawalIn accordance with Article L221-28 of the Consumer Code, transport services provided on a specific date are not subject to the right of withdrawal.
- •Article 14 – Ratings, Complaints and FeedbackFormal complaints regarding a specific mission must be sent within 48 hours to D&B customer support.
- •Article 15 – D&B as IntermediaryD&B acts strictly as a business provider and intermediary platform.
- •Article 16 – Platform Responsibility and UptimeD&B ensures the maintenance and security of the digital platform.
- •Article 17 – Soiling and Damage FeesA cleaning fee (ranging from 150€ to 500€) will be automatically billed for significant soiling or damage.
- •Article 18 – Lost and Found PolicyDrivers will hold found items for 30 days before disposal or delivery to authorities.
- •Article 19 – Force Majeure and External DelaysNeither party is liable for delays caused by force majeure.
- •Article 20 – GDPR and Data PrivacyD&B processes personal data in accordance with the RGPD regulations.
- •Article 21 – Intellectual PropertyAll content on the D&B platform is the exclusive property of Driver & Butler.
- •Article 22 – Consumer MediationIn accordance with Art. L612-1, End Customers may seek assistance from a consumer mediator.
- •Article 23 – Jurisdiction and Governing LawThese terms are governed by French Law. Any dispute shall be subject to the exclusive jurisdiction of the Commercial Court of Nantes.
- •Article 24 – Responsibility: Means vs. ResultD&B is bound by an obligation of means regarding platform availability. The Chauffeur is bound by an obligation of result regarding the physical transport mission.
